Technical Support Representative

Outsourcing Services International

El Salvador
Permanente
Tiempo completo

Hace 15 días
Postúlese fácilmente

GENERAL DESCRIPTION OF POSITIONWe are looking for technical representatives responsible for providing support to our MSP’s vendors, and are charged with quality assurance, technical assistance, and dispatch documentation. Our tech assistant will be responsible for providing intermediate to basic to intermediate technical support and taking scalations from clients via email, phone, and/or other remote methods.ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide remote first-level support to a diverse group of customers via phone email chat support.
Address and resolve basic incidents and requests.
Log all incidents and requests.
Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
Create a positive customer support experience and build strong relationships.
Ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a Professional attitude.

REQUIREMENTS

Good command of English (80-85%)
Minimum 1 year of experience in a call center environment
General understanding of Windows, Internet Browser, Microsoft Office Suite, and Networking items.
Experience working as a technical support troubleshooting network and WIFI connectivity.
Troubleshoot, research, resolve, track, and when necessary, escalate issues.
Multiple incident handling tools

QUALIFICATIONS

Ability to handle multiple customer environments simultaneously.
Superior customer service skills
Excellent verbal, written, and interpersonal skills.
Ability to work independently with minimal supervision.

Outsourcing Services International