Technical Support Representative
Outsourcing Services International
- El Salvador
- Permanente
- Tiempo completo
- Provide remote first-level support to a diverse group of customers via phone email chat support.
- Address and resolve basic incidents and requests.
- Log all incidents and requests.
- Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Create a positive customer support experience and build strong relationships.
- Ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a Professional attitude.
- Good command of English (80-85%)
- Minimum 1 year of experience in a call center environment
- General understanding of Windows, Internet Browser, Microsoft Office Suite, and Networking items.
- Experience working as a technical support troubleshooting network and WIFI connectivity.
- Troubleshoot, research, resolve, track, and when necessary, escalate issues.
- Multiple incident handling tools
- Ability to handle multiple customer environments simultaneously.
- Superior customer service skills
- Excellent verbal, written, and interpersonal skills.
- Ability to work independently with minimal supervision.