Corporate Social Responsibility, Learning Specialist II (English Trainer) - Human Resources

Telus International

El Salvador
Permanente
Tiempo completo

Hace 1 mes

Description and RequirementsAt TELUS International, we honor individuality and celebrate the diversity within our team, our company and the communities where we live, work and serve. Providing employment opportunities to youngsters among our communities is becoming part of our strategy in Corporate Social Responsibility. With the execution of the #WorkforHer and HOPE programs, the Corporate Social Responsibility team is providing intensive training in English, customer service skills and psycho-emotional support for recent high school graduates from public schools, with the objective of preparing them for a job position at the company.The English Teacher is responsible for designing the curriculum of English classes from Basic to an Advanced Level including all resources and activities to be implemented during the development of the employability programs HOPE and #WorkforHer. It must have a strong experience in teaching the English Language, in addition to having customer service experience in call centers and a strong inclination to work with at-risk youth.Main Responsibilities:Teach English skills including reading, writing, speaking and listening from Basic to Advanced Level; compose lesson plans in order to successfully incorporate the full duration of each level; execute lessons efficiently using different styles of teaching depending on the content; create teaching materials, resources and evaluations required by each level, engage students to ensure a lively classroom atmosphere, teach students the correct pronunciation of words using the correct Phonetic sounds, teach students to think critically, monitor and evaluate the students' performance in order to determine improvement in specific areas of opportunity, create action plans for different areas or topics that require reinforcement, encouraging student feedback regarding teaching methods, and applying it to enhance learning, creation and development of detailed reports and calibrations.Requirements & Skills:Schedule flexibilityPrevious experience as Teacher or Trainer - Required.Enthusiastic and energeticAnalytical SkillsExcellent writing skillsGoal orientedStress managementProblem solvingClassroom ManagementExcellent interpersonal relationshipsCoachingExcellent preparation and organization skills.Strong work ethic.Community-building skillsAttention to detailsTeaching skillsTeamworkAutonomyNegotiation skillsTime ManagementTechnology integrationPatienceEmpathyKnowledge:English - CEFR score of C1 or above

Oral, written and listening comprehension
Proper use of English Language

Google Workspace ( G Suite) - IntermediateCustomer Service - AdvancedTeaching methodsKnowledge in phonetics and phonology.Teaching strategiesKnowledge and experience in Customer Service - RequiredEducation Programs - Advanced.The ability to create reports and flowcharts.Studies & Experience:Bachelor's Degree in English Language (Teaching) - DesirableTeaching experience of at least 3 yearsEqual Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Additional Job DescriptionAt TELUS International, we honor individuality and celebrate the diversity within our team, our company and the communities where we live, work and serve. Providing employment opportunities to youngsters among our communities is becoming part of our strategy in Corporate Social Responsibility. With the execution of the #WorkforHer and HOPE programs, the Corporate Social Responsibility team is providing intensive training in English, customer service skills and psycho-emotional support for recent high school graduates from public schools, with the objective of preparing them for a job position at the company.EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International

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