Data Analyst BI
epay, a Euronet Worldwide Company
- Antiguo Cuscatlán, La Libertad
- Permanente
- Tiempo completo
- Data Analysis: Perform in-depth analysis using statistical methods and BI tools to identify trends, patterns, and correlations in data.
- Report Generation: Develop and automate reports, dashboards, and visualizations to communicate insights effectively to stakeholders.
- Business Insights: Interpret data to provide actionable insights and recommendations that support strategic decision-making.
- Performance Monitoring: Track key performance indicators (KPIs) and metrics to assess business performance and identify areas for improvement.
- Data Modeling: Design and implement data models to support business requirements and enable predictive analytics.
- Data Collection and Cleaning: Acquire, clean, and preprocess data from multiple sources to ensure accuracy and consistency.
- Collaboration: Collaborate with cross-functional teams to understand business requirements, prioritize tasks, and deliver solutions that meet stakeholder needs.
- Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in BI and analytics to enhance skills and contribute to the advancement of data-driven decision-making within the organization.
- Analyze call and back-office data on operational performance and provide actionable insights and recommendations based upon observed and quantified trends improve quality of service and resolution rate by analyzing call center data.
- Responsible for call center reporting and making recommendations to management such as real time staffing needs, analyze support metrics and identify trends.
- Responsible for the development of short- and long-term forecasting.
- Communicate and provide feedback effectively to Customer Service management team.
- Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, attrition and KPI´s.
- Analyzes and translates data into actionable plans that will drive upstream process improvements.
- Responsible for building and reviewing monthly business presentations.
- Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in BI and analytics to enhance skills and contribute to the advancement of data-driven decision-making within the organization.