Quality -Technical Textile Service Coordinator

• Engineering or a related degree is preferred. Equivalent job experience (5+ years) with no degree is acceptable.
• 5+ years of experience in yarn manufacturing and / or yarn quality control applications is preferred, including exposure to the manufacturing processes and an understanding of the underlying theory behind the processes. Exposure to quality requirements and measurement techniques.
• Experience in quality, complaint handling, customer service in the textile sector.
• American Visa (Is a plus)
• Hard Skills: Should be knowledgeable in textile yarn processing or fabric forming technologies, Yarn QA/Production Process, DYE Process, Proficiency in MS Office applications.
• Soft Skills: Team work, effective communication, Oriented to results, self-managing

• Advance english level. It is a must.

• Monitor critical customer product requirements against the company product shipments to ensure acceptable product performance.
• Use technical skills to assist customers in determining and selecting appropriate products for maximizing customer quality and efficiency objectives.
• Coordinate with Product Development and the customer for the introduction and growth of innovations.
• Provide the company Sales with customer and competitive information to enhance company knowledge of customer market position.
• Investigate customer product dissatisfaction and determine the appropriate response necessary for improvement.
• Determine responsibility for product losses reported by the customer and resolve financial liabilities reflecting an ethical and honest relationship with the customer.
• Effectively communicate customer requirements and concerns within the company to promote improved customer focus.
• Manage change in products at individual customer locations to promote ease of transition and minimize customer process disruptions.
• Verify and present the amounts paid for claims, according to the budget managed by the Technical Service Management.
• Technical support to other production areas within the company.
• Responsible for ISO, procedures, objectives and improvements for the area.

• Location: American Park (Ciudad Arce)
• Salary, legal benefits and additional to the law.
• Good work environment, opportunity for growth.
• Schedule: Monday to Friday from 7:00 to 5:00, availability to travel 1 or 2 times a month inside or outside the country.

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