Service Desk L1
Outsourcing Services International
- El Salvador
- Permanente
- Tiempo completo
- Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
- Provide timely and professional support to resolve basic IT issues and inquiries, including networking issues, virtualization questions, etc.
- Assist clients with basic troubleshooting tasks and escalate complex issues to senior technicians as needed.
- Log all client interactions, issues, and resolutions accurately in the ticketing system.
- Prioritize and escalate support tickets according to established procedures to ensure timely resolution of issues.
- Good command of English (85%)
- High school diploma or equivalent required; relevant technical certifications or coursework is a plus.
- Previous experience in a customer service or technical support role
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Eagerness to learn and develop technical skills in areas such as troubleshooting, IT support tools, customer service, Virtualization, data storage, networking, and disaster recovery.
- Ability to handle multiple customer environments simultaneously.
- Superior customer service skills
- Excellent verbal, written and interpersonal skills.
- Ability to work independently with minimal supervision.